Where can I read your terms and conditions?
You can view our terms and conditions here.
What is your delivery policy?
In most cases the standard service on orders received prior to 4:00pm for delivery to addresses in Mainland UK is that the goods will be delivered within two working days (i.e. If you place your order before 4:00pm on Monday your goods should be delivered on Wednesday).
What is your cancellation, returns & refund policy
We at FreewayUK aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
All you need to do is to contact us on Freephone +44 (0) 1304 852626 and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form . Unfortunately we cannot accept proof of posting as confirmation of delivery.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
How can I best search for a specific product?
You can search by name, SKU and if you know the Manufacturer Code or Barcode of the product you can simply search for it using one of those.